No-show reduction
Reduce salon no-shows with confirmations 🚫
A simple confirmation cadence that keeps clients accountable without sounding pushy.
The problem ✨
Appointments vanish because reminders are late, stuck in email, or too soft to trigger action.
Why it happens 😓
- Single reminder channel (email) that gets ignored.
- No easy reschedule path, so clients ghost instead of moving the slot.
- Staff sends manual texts too late in the day.
The playbook ✨
- 24h push + SMS: “Confirm or reschedule” with two taps. Use push first; fall back to SMS for non-push users.
- 3h reminder: Short, action-first: “We’re expecting you at 3:00 PM. Need to move it? Tap here.”
- Auto-reschedule flow: Offer next 3 open slots; avoid phone-tag.
- Grace + waitlist: If no response, auto-release after grace and ping waitlist clients.
What to measure ✨
- Confirmation rate (goal: 85%+).
- No-show rate (aim <3%).
- Same-day reschedules captured.